UK Grand Sales










THE VALUE FOR MONEY COMPANY LIMITED - CUSTOMER PRIVACY POLICY

The Value For Money Company Limited is a company registered in England and Wales under company no: 2679221
(collectively referred to as "VFM Co", "we" or "us" in this policy).

OVERVIEW
Maintaining the security of your data is a priority at VFM Co, and we are committed to respecting your privacy rights.
We pledge to handle your data fairly and legally at all times.
VFM CO is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you phone our office or use your mobile device, laptop or pc to email us or visit and/or interact with our website, provides you with information about:

- how we use your data;
- what personal data we collect;
- how we ensure your privacy is maintained; and
- your legal rights relating to your personal data.

HOW WE USE YOUR DATA

General
VFM Co (and trusted partners acting on our behalf such as Border Business Systems Limited (our data storage and handling house) and IDM Limited (our website engineers) use your personal data:

- to provide goods and services to you;
- to make a tailored website available to you;
- to manage any registered account(s) that you hold with us;
- to verify your identity;
- for crime and fraud prevention, detection and related purposes;
- with your agreement, to contact you electronically about events of ours and information about our exhibitors which we think may interest you;
- for market research purposes - to better understand your needs;
- to enable VFM Co to manage customer service interactions with you; and
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing
Promotional communications
VFM Co uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest VFM Co events.
VFM Co aims to update you about those events of ours and (very occasionally of our Exhibitors) which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:

1. making use of the simple "unsubscribe" link in emails and/or
2. contacting VFM Co via the contact channels set out in this Policy.

Sharing data with third parties
Our service providers and suppliers In order to communicate with you, we need to share your personal data with some of our service partners.
Currently, these include our data holding and processing partner, Border Business Systems Ltd and our website provider and maintainer, IDM Limited.
VFM Co only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to VFM Co and to you, and for no other purposes.

Other third parties
Aside from our service providers, VFM Co will not disclose your personal data to any third party, except as set out below.
We will never sell or rent our customer data to other organisations for marketing purposes. We may share your data with:

- credit reference agencies where necessary for card payments;
- governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -
- to comply with our legal obligations;
- to exercise our legal rights (for example in court cases);
- for the prevention, detection, investigation of crime or prosecution of offenders; and
- for the protection of our employees and customers.

International transfers
To deliver products and services to you, it is sometimes necessary for VFM Co to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure.
Our standard practice is to use 'standard data protection clauses' which have been approved by the European Commission for such transfers.

How long do we keep your data?
Since the persons and organisations we hold data about are included on our databases for the legitimate interest of attending our repeating annual events either as a customer and possible purchaser of products or as an exhibitor and seller of products, we will retain your data on our files until instructed by you to delete it.

WHAT PERSONAL DATA DO WE COLLECT?
VFM Co may collect the following information about you:

- your name;
- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
- purchases and orders made by you if you are a ticket buyer or exhibitor;
- your on-line browsing activities on VFM Co websites;
- when you make a purchase or place an order with us, your payment card details;
- your communication and marketing preferences;
- your preferences, feedback and survey responses;
- your correspondence and communications with VFM Co; and Our website is not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you apply for tickets or showstands via our websites, or send an email to our office emails.
We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

HOW WE PROTECT YOUR DATA

Our controls
VFM Co is committed to keeping your personal data safe and secure. Our security measures include: - - encryption of data; - regular cyber security assessments of all service providers who may handle your personal data; - regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents; - security controls which protect the entire VFM Co IT infrastructure from external attack and unauthorised access; and - internal policies setting out our data security approach and training for employees. -

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
VFM Co will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from VFM Co asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

YOUR RIGHTS
You have the following rights:
- the right to ask what personal data that we hold about you at any time,
- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
- (as set out above) the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights, please contact us using the contact details set out below. Legal basis for VFM Co processing customer personal data General VFM Co collects and uses customers' personal data because is it necessary for:
- the pursuit of our legitimate interests (as set out below);
- the purposes of complying with our duties and exercising our rights under a contract for the sale of stands to an exhibitor or for tickets to a customer; or
- complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via postal delivery, email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests
The normal legal basis for processing customer data is that it is necessary for the legitimate interests of VFM Co, including:-
- selling and supplying customers with tickets to our events and event stands to our exhibitors ;
- protecting customers (including exhibitors), employees and other individuals and maintaining their safety, health and welfare;
- promoting, marketing and advertising our events and services;
- sending promotional communications which are relevant and tailored to individual customers;
- understanding our customers' behaviour, activities, preferences, and needs;
- improving existing products and services and developing new products and services;
- complying with our legal and regulatory obligations;
- preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
- handling customer contacts, queries, complaints or disputes;
- managing insurance claims by customers;
- protecting VFM Co, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to VFM Co;
- effectively handling any legal claims or regulatory enforcement actions taken against VFM Co; and
- fulfilling our duties to our customers, employees, shareholders and other stakeholders.

Cookies Policy
What are cookies?
Like most websites, VFM Co websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart 'phones or 'tablets') as you browse this website.
They are used to 'remember' when your computer or device accesses our websites.
Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website.
We do not use cookies to collect or record information on your name, address or other contact details.
VFM Co can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by: IDM Ltd, on behalf of VFM Co, and are necessary to enable you to a make ticket purchases on our website;

What are cookies used for?
The main purposes for which cookies are used are: - 1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation. 2. For VFM Co to market to you, particularly targeted updates.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our site.

CONTACT INFORMATION
If you have any questions about how VFM Co uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
- phone us on: 01367860017
- e-mail us at: enquiry@ukgrandsales.co.uk
- write to us at VFM Co, PO Box 4, Lechlade, Glos. GL7 3YB

You have the right to lodge a complaint with the Information Commissioner's Office. Further information, including contact details, is available at https://ico.org.uk.

UPDATES
This policy was last updated in May 2018





PO Box 4, Lechlade, Glos. GL7 3YB       ticket hotline 01367 860017        email enquiry@ukgrandsales.co.uk     Web design by IDM